We deliver free of charge locally in Dubai - a small fee applies for our driver to deliver to Abu Dhabi. Throughout the GCC and worldwide we use our preferred shipping partner, Fedex. We use their best available rates when you place your order which includes insurance, duties and taxes which will appear in your shopping cart upon checkout. Please expect 4-6 weeks for delivery.
You can refer to your tracking number on the orders section in order to get the status of your order. Once your order has been delivered, it cannot be returned.
Orders for products that have made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.
We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic. If you wish to repair a product, please call us for more information on +97156 122 1220.
You can cancel your order within 24 hours by contacting +971 56 122 1220 or info@sanaalmaktoum.com or before payment has been deducted from your account. We will confirm your cancellation and reverse payment to you with a service fee charge of AED500. We will notify you when credit has been applied. Please contact your bank for further details.